On November 10th and 11th, the partners of the EU Project CRYSTAL gathered in Bilbao for a two-day face-to-face General Assembly, marking the completion of the project’s first year.

During these two days, all partners worked closely together, addressing the open challenges, reviewing the progress made to date, and planning the next steps for the upcoming phases of the project. Each Work Package leader presented updates on their tasks, which led to productive discussions and concrete actions to drive the project forward.
The meeting also provided an excellent opportunity for networking and collaboration among all members of the consortium.
The General Assembly brought together partners from academic institutions:
- University of the Basque Country
- Universidad de Granada
- Università degli Studi della Campania Luigi Vanvitelli
- Ulster University
- MCI | The Entrepreneurial School® (Innsbruck)
and partners from industry and applied research:
- Caser
- Pneuma Health
- AppTek
- Smarted
- Verint
The consortium closed the meeting with a clear roadmap for the next stages of CRYSTAL, reinforcing the project’s collaborative spirit and shared commitment to advancing conversational systems for emotional support and customer assistance.






